FAQ's

While browsing through the Jumeirah Sirius Rewards Store, you can view all your favourite rewards. Rewards displayed on the Jumeirah Sirius Rewards Store depend on the delivery destination selected. For visitors, the default delivery destination is IP based country; hence please login to see rewards offered in your delivery country. After you have added your rewards to the "Basket", click on the "Checkout button" to adjust quantities, to select your preferred points-plus-cash combination or to modify your rewards selection. After finalizing the payment details, click the "Order now button" to submit your order.

If you are already a Jumeirah Sirius Member and do not remember your password, you can reset your password by selecting "Forgot password" after clicking the "Login button" in the top right corner. Enter your Jumeirah Sirius Membership number and a password reset link will be sent to your registered email address.

You can check the status of all your orders under "My Transactions" tab of your rewards store account. Once logged in, click on "My Profile" and then "My Rewards" where you will find the "My Transactions" tab.

Due to the variety of rewards, the shipping policy and terms may differ from reward to reward. Please check the specific policies under "Merchant Details" for the respective partner and the "Rules & Restrictions" for each specific reward. Please note that the delivery of certain products may involve custom, VAT or other charges, depending upon the shipping destination and the custom authorities of the destination country. Members might have to pay these charges to receive the delivery.

Generally reward orders cannot be cancelled after the submission of your order, however please note that return policies may vary between reward merchants and that reward-specific terms & conditions may apply. In case of questions, please contact the respective merchant at the number stated in your order confirmation. In case reward cancellations are possible, please always contact the merchant directly to cancel the order. Only in this case your Points will be retransferred to your Jumeirah Sirius account. Additionally, please be advised that voucher orders/redemptions cannot be cancelled once placed and are not replaceable if lost, stolen, destroyed or expired.

For all "Points & cash" orders on the Jumeirah Sirius Rewards Store you can pay with Visa and Mastercard. We use 3-D Secure Services (i.e. verified by Visa, Mastercard SecureCode) from our Wirecard payment gateway to process your online payment. For millions of people around the world, 3-D Secure is the way to pay - trusted and secure.

All "Points & cash" orders are processed exclusively in USD [United States Dollar], EUR [Euro], GBP [United Kingdom Pounds], AED [United Arab Emirates Dirhams], CHF, AUD [Australian Dollar], SAR [Saudi Arabia Riyal], RUB [Ruble] and your credit card will be charged accordingly. For your convenience, you can set a display currency on the Jumeirah Sirius Rewards Store which will make the purchase price for all rewards appear in your preferred currency, calculated at the current applicable currency exchange rate (for information purposes only).

Retail and Points prices for rewards offered on the Jumeirah Sirius Rewards Store may vary according to the selected delivery destination. All reward prices are calculated on a daily basis and depend on respective currency exchange rates (provided by www.xe.com).